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π Return Policy β Luma Print Kids At Luma Print Kids, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return. To be eligible for a refund, the item must be:
- Unused
- In its original condition
- With original tags and packaging
- Accompanied by proof of purchase (e.g., receipt or invoice)
π How to Start a Return To initiate a return, please contact us at: lumaprintkids@gmail.com If your return is approved:
- We will send you a return shipping label
- You will receive clear instructions on how and where to send your package β οΈ Important: Returns sent without prior approval will not be accepted.
π Damaged or Incorrect Items Please inspect your order immediately upon delivery. Contact us right away if:
- The item arrives damaged
- The product is defective
- You received the wrong item π§ lumaprintkids@gmail.com
π« Exceptions / Non-Returnable Items We do not accept returns for:
- Perishable goods (such as food, flowers, or plants)
- Custom or made-to-order products
- Cosmetics and personal hygiene products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
π Exchanges The fastest way to get the item you want is to return the item you have. Once the return is approved, you may place a new order.
πΈ Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved:
- Your refund will be automatically issued to your original payment method within 7β10 business days. Please note that your bank or credit card provider may require additional processing time. π If more than 14 business days have passed since approval and you haven't received your refund, contact us at: lumaprintkids@gmail.com